Terms of service

Key Points in Brief
This summary is not a contract. It is provided to help you quickly understand the main principles. The exact terms and conditions are detailed below.
• Goods are sold by Nordiclyx, UAB, company code 307625299.
• All prices are in Euros and include VAT. Delivery costs are displayed in the cart before order confirmation.
• A contract is considered concluded when an order confirmation is received by email.
• The consumer has the right to cancel the order within 14 days without providing a reason, subject to hygiene exceptions.
• Important: Sauna whisks, hats, and herbs with opened packaging cannot be returned for hygiene and health protection reasons. This is required by law.
• If the received item is defective or damaged during shipping, please contact us directly at info@nordiclyx.com. In this case, returns are free of charge.

1. Seller Details
1.1. Goods in the nordiclyx.com online store are sold by Nordiclyx, UAB:
• Legal entity code: 307625299
• VAT payer code: LT100020041015
• Registered address: Žemaičių g. 32, Ariogala, LT-60255 Raseinių r., Lithuania
• Email: info@nordiclyx.com
• Phone: +370 682 58727
• Data is collected and stored in the Register of Legal Entities of the Republic of Lithuania.
1.2. The email address info@nordiclyx.com is the primary contact channel for all questions regarding orders, returns, quality, and claims.

2. Concepts and Application of Terms
2.1. Terms – these terms and conditions of purchase and sale.
2.2. Seller – Nordiclyx, UAB.
2.3. Buyer – a legally capable individual aged 18 or older, or a legal entity placing an order in the online store.
2.4. Consumer – an individual purchasing goods for purposes unrelated to their business, trade, craft, or profession.
2.5. By placing an order, the Buyer confirms that they have read and agreed to the Terms. Agreement to the Terms is a mandatory condition for concluding the contract.
2.6. The Seller has the right to amend the Terms. Changes take effect only from the moment they are published in the online store and apply only to orders placed after publication.

3. Conclusion of the Contract
3.1. Purchases in the online store can be made 24 hours a day, 7 days a week.
3.2. Product descriptions and prices are not a binding offer; they are an invitation to place an order.
3.3. The purchase and sale contract is considered concluded from the moment the Seller sends the Buyer an order confirmation by email.
3.4. If the goods selected by the Buyer are out of stock, the order cannot be fulfilled for other important reasons, or if the price was listed incorrectly due to an obvious technical error, the Seller will immediately inform the Buyer and offer to wait, change the item, confirm the order at the correct price, or cancel the order. In case of cancellation, the paid amount will be refunded within 14 days.
3.5. The contract is concluded in English (and Lithuanian for the local market).

4. Product Information and Characteristics
4.1. Information about the main characteristics of each product is provided next to the item.
4.2. Sauna whisks and herbs are products of natural origin. Due to this, products from different production batches may slightly vary in color, shade, smell, size, or texture. Such differences are not considered a defect or non-conformity.
4.3. Sauna accessories (whisks, hats, textiles) are considered personal hygiene items.
4.4. Product photos are for illustrative purposes. The Seller is not responsible for color or shade discrepancies arising from the characteristics of the screen used by the Buyer.

5. Prices and Payment
5.1. Prices in the online store are indicated in Euros and include Value Added Tax (VAT). Delivery costs are indicated separately in the cart before order confirmation.
5.2. Payments can be made via electronic banking, payment cards, or other methods indicated in the cart through licensed payment service providers. The Seller does not see or store payment card data.
5.3. Order preparation begins only after payment is received. If payment is not received within 3 business days, the Seller has the right to cancel the order.
5.4. A VAT invoice is provided electronically to the email address specified by the Buyer.

6. Delivery of Goods
6.1. We deliver goods to Lithuania and other countries specified at checkout. Available delivery methods (including parcel lockers and courier services) and prices are visible in the cart.
6.2. Standard delivery times are specified when selecting the delivery method. International delivery takes longer.
6.3. If a shipment cannot be delivered due to inaccurate data provided by the Buyer or if the Buyer fails to collect the shipment within the timeframe set by the carrier, the product price will be refunded to the Buyer, minus the actual delivery and return shipping costs.
6.4. Upon delivery, the Buyer must inspect the condition of the parcel packaging. If damage is noticed, it is recommended to note this on the courier's device, photograph the packaging and contents, and inform the Seller at info@nordiclyx.com.
6.5. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the Buyer actually receives the goods.

7. 14-Day Right of Withdrawal and Returns
7.1. The Consumer has the right to withdraw from the distance purchase and sale contract within 14 days without giving any reason. The withdrawal period is calculated from the day the goods are received.
7.2. To exercise the right of withdrawal, the Consumer must send a clear statement to info@nordiclyx.com. Goods must be dispatched without undue delay and no later than 14 days from the notification.
7.3. Return Costs. The cost of returning high-quality goods is borne by the Consumer. The cost of returning defective, damaged, or incorrect goods is covered by the Seller.
7.4. When the Right of Withdrawal Does Not Apply. Pursuant to the Civil Code of the Republic of Lithuania (Article 6.228(10)), the right of withdrawal does not apply to packaged goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
7.5. Hygiene Exception in Practice: This means that we cannot accept returns of sauna whisks, hats, herbs, or other hygiene products if the packaging has been damaged, opened, or shows signs of use. A quality product is accepted back only in its original, unopened, and undamaged packaging.
7.6. Refunds. We will refund the paid amount no later than 14 days after receiving and inspecting the returned goods.

8. Conformity of Goods and Quality
8.1. The Seller must deliver goods that correspond to the description, type, and quantity.
8.2. If a non-conformity is found, the Consumer has the right to demand that the item be replaced with a high-quality item, the price be reduced, or the contract be terminated and money refunded.
8.3. Please report any non-conformity to info@nordiclyx.com, providing the order number, product name, and attaching photos.
8.4. Goods must be stored according to the specified conditions – in a dry, cool place protected from direct sunlight. The Seller is not responsible for quality changes caused by improper storage.

9. Product Reviews
9.1. We publish customer reviews in our online store. We publish both positive and negative reviews, do not edit them, and do not compensate for them.
9.2. We do not use or order fake reviews. Reviews reflect the individual experience of the persons submitting them.

10. Promotions and Marketing
10.1. The Seller may organize promotions at its own discretion. Discount codes cannot be combined unless stated otherwise in the promotion terms.
10.2. We send newsletters only with explicit prior consent or when an email address is obtained during the sale of a product, and the offers relate to similar goods.

11. Personal Data
11.1. The Buyer's personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR). The data controller is Nordiclyx, UAB.
11.2. Detailed information about the purposes of data processing, retention periods, recipients, and the use of cookies can be found in our Privacy Policy.

12. Intellectual Property
12.1. All content in the online store – texts, photos, illustrations, the Nordiclyx trademark, and design – belongs to the Seller or is used on a legal basis.
12.2. Copying, distributing, or using the content for commercial purposes without the Seller's prior written consent is prohibited.

13. Dispute Resolution and Final Provisions
13.1. In case of disagreement, please first contact the Seller at info@nordiclyx.com.
13.2. If the Consumer is not satisfied with the Seller's response, they have the right to contact the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, vvtat.lt).
13.3. These Terms are governed by the laws of the Republic of Lithuania. All disagreements are resolved through negotiations, and if an agreement cannot be reached – in the courts of the Republic of Lithuania.

Last updated: October 10, 2026