Shipping policy

At Nordiclyx, we want your shopping experience to be as smooth and transparent as possible. Below you will find all the details regarding how we ship your orders and our policies for returns and refunds.

Shipping Rates & Delivery Times We ship all orders via Lithuanian Post (Lietuvos paštas) as registered mail, delivering either directly to your provided address or to your local post office.

  • Lithuania (Orders under €40.00): €5.99

  • Lithuania (Orders €40.00 and over): Free Shipping

  • International (EU & Rest of World): €16.00 flat rate

Order Processing All orders are carefully packed and dispatched within 1 to 2 business days after payment confirmation. Please note that we do not ship on weekends or national public holidays. Once your order is handed over to the postal service, you will receive an email containing your tracking number so you can monitor your delivery status.

International Customs & Duties For customers ordering from outside the European Union, please be aware that your local government may apply import duties, customs taxes, or handling fees. These charges are solely the responsibility of the buyer and are not included in our shipping fees.

Delivery Issues & Unclaimed Packages Please ensure that your shipping address and contact phone number are entered correctly at checkout. If a package is returned to us because the address was incorrect, or because it was not collected from the post office within the carrier's specified timeframe, the buyer will be responsible for the cost of re-shipping the order.

Returns & Exchanges

14-Day Return Window Under EU consumer protection laws, you have the right to return your purchase within 14 days of receiving your goods. To initiate a return, you must contact us at info@nordiclyx.com with your order number before sending any items back.

Hygiene & Health Exceptions (Important) Due to the intimate nature of our products, sauna whisks, sauna hats, bath textiles, and herbs are strictly classified as personal hygiene items.

To comply with health and safety regulations (Article 6.228(10) of the Lithuanian Civil Code), we cannot accept returns for any of these items if the packaging has been unsealed, opened, or if the product shows any signs of use. To be eligible for a return, the item must be in its original, unopened packaging with all seals and labels intact.

Return Shipping Costs

  • Change of Mind: If you are returning a high-quality item simply because you changed your mind, you are responsible for paying the return shipping costs.

  • Damaged or Incorrect Items: If you receive an item that is defective, damaged during transit, or incorrect, Nordiclyx will cover all return shipping and replacement costs.

Refund Processing Once we receive and inspect your returned items to ensure they meet our hygiene and condition requirements, we will process your refund within 14 days. The funds will be credited back to your original method of payment. Note: If you return part of an order and your total retained order value drops below the €40.00 free shipping threshold, the standard €5.99 shipping fee will be deducted from your refund amount.

Damaged Parcels If your parcel arrives with visible exterior damage (crushed, wet, or torn), please ask the courier or postal worker to note this on the delivery record. We highly recommend taking clear photos of the damaged packaging and the items inside, and sending them to info@nordiclyx.com immediately so we can resolve the issue swiftly.

Company Return Address Nordiclyx, UAB Žemaičių g. 32, Ariogala LT-60255 Raseinių r., Lithuania Email: info@nordiclyx.com Phone: +370 682 58727